ZAMPLACE HELP CENTER

How can we help?

Find quick answers about accounts, listings, viewings, offers, safety, privacy and using ZamPlace.

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Account & Profile

Manage your role, profile photo, About Me or About Us, gallery and verification information.

Account help →
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Listing Support

Create, edit, update availability, manage photos and understand listing statuses.

Listing help →
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Safety & Trust

Learn about verification, suspicious listings, reporting and safe transaction practices.

Safety help →
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Talk to Support

Need more help? ZamPlace is designed to support AI assistance and human-agent handoff.

Support options →
ACCOUNTS

Accounts & profiles

What account types are available?

ZamPlace supports Seeker, Lister, Pro Lister, Host and Partner accounts. A user can hold multiple roles and switch between them while keeping one Primary Account Type.

How do I create an account?

Choose Join / Log In → Sign up. Select your starting account type, continue, then enter a username, display name and password. Your username is for login; your display name is what other people see. Signup opens the workspace for your chosen type. You can add or switch types later.

Can I recover a forgotten password?

Automatic password recovery is not available yet. Keep your password somewhere safe and check your browser or password manager for a saved login. You can use Talk to an Agent without signing in for account-access help. Support must verify account ownership before making account changes.

Where are the demo logins?

Expand Try a demo account inside the login or signup window. All sample profiles are still available with one click. Demo access is separate from a registered account.

What should I put in About Me or About Us?

Individuals can introduce themselves, what they are looking for or the type of properties they handle. Hotels, developers and companies can explain their business, services, locations, team and specialties.

Can I change my profile picture and add gallery photos?

Seekers can edit their profile photo and add, change, reposition or remove their cover. Provider storefronts also support galleries. Photos add context; they do not replace identity or business verification.

What does the green or gray profile ring mean?

Green represents online activity and gray represents offline status in the demo experience. Production presence should respect user privacy controls.

How do I add or change my cover photo?

Open your seeker profile and choose Add cover photo or Change cover. Select a JPG, PNG or WebP up to 10 MB, adjust the vertical position and Save profile. You can remove it to restore the default green background. Covers are visible to visitors and members.

Why does my visitor preview show a silhouette?

Your profile photo is hidden from visitors by default. Enable Show my photo to visitors in Edit profile to display it. Visitors see Name L.; signed-in members see your full name. Use both preview buttons to check the difference.

Where are my saved properties and completed deals?

Open My Properties or Profile. Use Saved, Recently viewed, My viewings and My deals tabs. Grid/List and pagination organize larger collections. Completed deals remain Awaiting confirmation unless both parties are marked confirmed.

Why can’t another device see my new profile or request?

This demo stores custom data in the browser where it was created. Shared profiles, media, messages and requests across devices need the production backend. Seeded sample profiles are available for testing.

LISTINGS

Creating & managing listings

Who can post a listing?

Lister, Pro Lister, Host and Partner roles can create listings. Seeker accounts are designed for browsing, saving, connecting and posting Looking For requests.

Why does the + Listing form change by property type?

ZamPlace asks for the property type first, then shows only the fields that are useful for that listing. For example, Event Venues get capacity, facility and booking questions while land-title and right-of-way questions stay hidden.

Can I edit a listing after posting?

Yes. Owners can edit listing information, price, location, description, features and other listing details without creating a new listing.

How do listing statuses work?

Status options can include Available, Reserved, Under Offer, Unavailable, Sold, Rented, Fully Booked, Draft and Archived. Relevant options depend on whether the listing is for sale, rent, stay or an event venue.

What is “Verified Available”?

Providers can reconfirm that a listing is still active. ZamPlace then shows how recently availability was confirmed, helping Seekers avoid stale listings.

Can a resort charge per cottage or entrance instead of per night?

Yes. Select Resort and enable its rate breakdown. Choose cottage rental, entrance per adult, pool admission per adult, overnight room or exclusive booking. Add child rates, entrance/pool inclusions, any extra fees, capacity and hours. The listing shows the unit clearly; the base rate is not the total for a whole group.

How do Event Venue listings work?

Event Venue listings can show venue type, event types such as weddings, birthdays or seminars, seated and standing capacity, pricing model, facilities, inclusions and optional add-ons. Use Event Venues to browse them.

Why should I add honest property disclosures?

Clear information about condition, access, documents, utilities, occupancy and known issues helps Seekers make better decisions and reduces wasted inquiries.

VIEWINGS & OFFERS

Connecting with providers

How do I request a viewing?

From an eligible listing, a Seeker can propose a viewing date and time. The provider can accept, decline or suggest a different schedule.

Can I make an offer inside ZamPlace?

Registered users can propose, accept, decline or cancel viewings and offers in the shared workspace. Both parties confirm completion. The legal effect depends on the actual agreement and applicable law; the platform does not process payment or transfer ownership.

What is “What People Are Looking For”?

Post from the main Looking For page or Currently looking for on your profile. Both show the same request. Edits, pauses, Found a property status and deletions update both places. Providers can reply to active permitted requests with up to five matching listings.

What if my intended use is not listed?

ZamPlace can support an Other option so a Seeker can describe a custom intended use. Providers can then review the request and suggest suitable properties.

SAFETY & TRUST

Protect yourself and report concerns

ZamPlace can organize information and verification signals, but users should independently verify ownership, identity, property documents, payment instructions and transaction terms before sending money or signing agreements.
Does a profile gallery prove someone is legitimate?

No. Photos can help establish context, but they can be copied or misused. Trust should rely on multiple signals such as verified phone/email, identity checks, professional credentials, business information and independent document review.

What should I do if a listing looks suspicious?

Use the Report Profile or Report Listing tools when available. Avoid sending deposits or sensitive documents until you have independently confirmed the property and the person or business involved.

Will ZamPlace display uploaded identity documents publicly?

No. A production verification process should display only the verification result or badge. Sensitive identity documents should remain private and access-controlled.

How can I reduce fraud risk during a transaction?

Meet safely, inspect the property, verify ownership and authority to transact, confirm payment details through trusted channels, review contracts carefully and seek professional legal or real-estate advice for significant transactions.

PRIVACY

Privacy & account activity

Are Likes and Recently Viewed public?

Your Saved, Recently viewed, My viewings and My deals tabs are private in the demo interface. Saved combines likes and private saves without duplicates. Viewer Insights contains demo data; real cross-device privacy requires a backend.

Who can see my Looking For posts?

Choose Everyone, ZamPlace members or Only me. New posts default to members-only. This choice applies on your profile and the feed. Avoid sharing sensitive information in the request text.

Where can I read the privacy policy?

See the ZamPlace Privacy Policy for the draft MVP privacy framework.

NEED MORE HELP?

Choose the right support path.

Open Zam Support for prepared help topics or choose Talk to an Agent. Visitors and registered users can send a request, share screenshots, images or videos, and return to saved replies. Guests should return in the same browser within 30 days; clearing site cookies ends guest access. Choose End chat when finished, then leave an optional star rating.

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Help topicsPrepared answers for common questions and navigation.
Self-service
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Talk to an AgentRequest support with or without an account. If an agent is away, messages stay saved for a later reply.
Support inbox
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Report a Safety ConcernUse in-product reporting for suspicious profiles, listings, scams or abusive behavior.
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